Had my 2003 Volvo S80 towed here after another shop couldn’t deal with it. I experienced excellent service and attention. Of course, this comes at a cost. I paid for the diagnostics and time spent (not cheap) but felt that the costs were legit. Turns out the quote to fix the car was way more than my threshold of being worthwhile and I’m giving it up for salvage. Sad, but I felt compassion from Karen. Thanks.